Attire: Come as you are, we provide robes for your comfort. Our Carmel spa offers a large relaxation room to enjoy tea, infused water, and a snack.
Arrival: Arrive 20 minutes prior to your appointment to use the restroom, enjoy a cup of tea, snacks, or infused water. Your time starts when your therapist begins your treatment, late arrival may cause your treatment to be shortened, as we need to stay on time for all of our guests.
Payment: We accept Visa, MasterCard and Cash. We also accept purchases over the phone. We do not accept checks.
Gratuity: All clients will be charged a automatic 20% gratuity for all services. All our girls are california state certified and have taken the trainings to give you the safest and best service you need. Thank you for your cooperation.
Cancellation Policy: A minimum of 24 hours notice is required for all cancellations. All services require a credit card confirmation number. If you don’t show up for your scheduled appointment you will be charged for our inconvenience.
Carmel: Open 6 days a week from 9:00 a.m. to 6:00 p.m. Open later by appointment, and close early during the slow season. We are closed on Wednesday.
Pacific Grove: Open by appointment only. This site is reserved for event rentals, bridal parties, and trainings. If interested in learning massage or aquatic therapy visit massageaquatichealinginstitute.com
* We reserve the right to charge a 5% credit card transaction fee on all credit card transactions.